Blessed silence

Underneath me in the garage is a car that, until very recently, I did NOT want to drive unless I had loud music or a cranked AC. The Rendezvous’ transmission made such a ruckus that my friends routinely suggested taking THEIR cars instead of mine to preclude a trip’s worth of dentist-drill caliber aural assault. No more; however, I just wish I caught on earlier and didn’t helplessly flounder in resignation with their ridiculous assurances that the noise would go away by itself. Now that the noise has ceased, I have written a letter to the two dealerships involved. Hallelujah!

Dear Local Buick Dealership;

I am writing this letter to express my extreme frustration and anger at the inability of your service team to correct a noxious noise problem I had with my new (and third from your dealership) Rendezvous since my lease began in March.

Since March, I have brought my SUV to your service department twice about the high-pitched whine that accompanied any transmission use of my car; the first time I was told there was nothing that could be done and that the noise would resolve itself. The second time, your service department apparently consulted the GM protocol and determined changing the alternator was the only prescribed approach to potentially addressing the issue. Unfortunately, upon receiving a new alternator, the noise was actually worse. Before I left the service department, I was informed that the shriek was simply a result of the car not being properly broken in to 10 thousand miles and there was nothing more to be done.

This past Friday, I received a second opinion and visited the service department of Urban Motor Group, where the service team easily diagnosed and corrected the noise issue in less than 15 minutes. According to Bill, the service manager there, the issue originated from improperly tightened alternator cables. What I do not understand is how your team could have overlooked such a simple solution not once but TWICE and then expected me to believe that it I had to wait until the car had 10 thousand miles on it – which would take nearly a YEAR – before it magically resolved?

I now no longer dread getting into my vehicle and am thrilled at the blessed silence. My kids will no longer beg me to take my husband’s car and my friends will no longer avoid trips with me.

Gentlemen, as a customer, I was treated poorly at Local. I hope this serves as an opportunity to improve your protocols specific to this issue and that you learn from the professional, knowledgeable service team at Urban.

Sincerely,

Organic Mama